Tech Support

Helping robotics companies do tech support right

Detect issues faster

Real-time monitoring with configurable alerts and notifications. Tools to resolve 80% of issues without engineering.
support technician
support monitor

Empower support agents with contextual data

A DVR for robot data. Easy, contextual info for triage and tier 1 support.

Scale your fleet

Grow your customer list with confidence. Get the most out of your support team as your fleet grows.


System observability is crucial to us. With Formant, we are able to significantly decrease the amount of time from when an issue is identified to when a resolution is implemented.

Fin Elliot
Head of Product