Tech Support
Helping robotics companies do tech support right
Detect issues faster
Empower support agents with contextual data
A DVR for robot data. Easy, contextual info for triage and tier 1 support.
Scale your fleet
Grow your customer list with confidence. Get the most out of your support team as your fleet grows.
Robotire
System observability is crucial to us. With Formant, we are able to significantly decrease the amount of time from when an issue is identified to when a resolution is implemented.
Fin Elliot
Head of Product
Alerts & Notifications
Notify team members and trigger alerts based on set criteria to find issues before they interrupt operations.
Real-time Monitoring
Keep tabs on your robots in real time and allow one team member to monitor a high number of devices.
Incident Triage
Easily investigate issues by scrolling back on the timeline and replaying the issue. Annotate to give context.
Incident Resolution
Empower support to handle more issues. Send basic commands to your robots via Formant.
