In 2021, RoboTire launched its first tire-changing system in collaboration with Discount Tire- a key partner, committed business contributor, and investor. Since the first prototype system was launched, Robotire has installed two systems in shops in Arizona and Texas and is rolling out an additional five systems in Q1 2024.
With their projected growth, they needed a dependable data platform that could support further expansion and solve issues as quickly as possible. Auto shops have to move quickly, and can’t afford to be tied up when an error occurs. This is where Formant’s remote operations features come into play.
Needed consistent observation
RoboTire systems are distributed across the country, so they need consistent, reliable observation of every robot. To stay on top of system performance, they needed a way to monitor system health and detect any potential errors or irregularities. Remote observation was also needed for maintenance purposes, to ensure any wear and tear on a robot could be quickly identified and addressed.
Give customers a view into performance
However, the need for data extends beyond observation and troubleshooting- their customers wanted visibility into the new systems throughout deployment. The team needed a way to customize dashboards sharing only business-relevant data that would help them compare performance metrics against traditional labor methods and allow anyone to log in and access all necessary data.
Data prioritization and analytics
Plenty of data is streamed off their devices every day, and the RoboTire team needed a way to prioritize and analyze the right data. To continue to prove the value of their systems to current and prospective customers, collecting and reporting the right data to prove ROI, and performance as well as keeping a close eye on maintenance, was crucial.