Robot operations used to be a complex puzzle without a clear solution.
Teams have often found themselves bogged down in manually building and managing a cloud robotics infrastructure, sorting data, and resolving errors.
Formant changes that. As a cloud robotics platform, we handle the backend complexity, allowing your team to focus on providing continuous value to stakeholders. Our out-of-the-box solutions streamline operations for data collection, analytics, and automation, so you can accelerate product development and drive differentiation. Keep reading to explore some of the efficient workflows to build within Formant and discover how they can transform your business.
Accelerate & catalyze deployments
One of the first and most important parts of adopting automation is of course, deployment and operations. Formant offers a universally compatible data platform that empowers teams to leverage any hardware or any vendor, easily onboard devices, and future-proof existing tech stacks.
Beyond deployment, you also need to ensure the fleet can be easily managed remotely and set up to ingest data that can be used to keep a close eye on day to day operations. For operators, there are a few key workflows in Formant that support deployment and everyday operations.
Monitor fleet output and errors
Onboarding is a crucial time in deployment. Keep a close eye on robots by monitoring fleet output and errors to ensure all robots are connected and performing as expected.
Check robot utilization
The first days of deployment reveal the ideal size of the fleet, and, if multiple robot types are used, help understand which types are used the most.
Arrange video feed dashboards
Robot operators require a comprehensive view of the fleet so they can continuously monitor the fleet from anywhere in the world.
Maintain & optimize
Once your robot fleet is deployed, the work is far from over. Optimizing performance and maximizing the value of each robot requires a strategic, data-driven approach.
To achieve this, engineering and tech support teams must have the ability to track insights across fleets, optimize performance, and proactively monitor to prevent downtime. Formant provides a single pane of glass to help you get the most out of every robot so fleets continuously perform at their top potential.
Issue detection/incident management
Tech support teams need to keep a close eye on incidents in the field. By implementing predictive maintenance protocols and closely monitoring robot performance, teams can identify potential problems before they escalate into costly downtime. Automated alerts and Formant’s Events infrastructure streamline the response process, ensuring timely resolution. Additionally, integrations with popular tools like Slack and Jira facilitate seamless collaboration and issue tracking.
Engage end-users
Building trust and encouraging adoption among end-users is essential for the long-term success of any robot fleet. Formant’s Analytics workflows enable you to track performance trends, identify at-risk customers, and tailor your support accordingly. By providing users with valuable insights and demonstrating the positive impact of your robots, you can foster a culture of engagement and optimize fleet utilization.
Prove ROI
Whether it’s a RaaS company selling to new automation adopters or an enterprise needing to convince internal stakeholders of value, one of the the biggest concerns for companies is proving the value of its autonomous solutions. Stakeholders need to understand exactly what value to expect, and have a clear timeline set for how long it will take. Seeing is believing when it comes to a successful deployment, therefore you’ll need specific data to demonstrate the fleet’s value, such as data onfleet performance and visualizations that can be shared with stakeholders.
This data will assist your customer success and leadership teams to build stronger relationships with customers, big and small, and facilitate the contract expansions.
Enhance observability for customers
Bringing stakeholders close to the automation they’ve adopted is crucial for customer retention, and every customer has unique needs and data preferences. Formant empowers you to create custom dashboards and visualizations that deliver real-time insights tailored to specific requirements.
Utilizing Formant Analytics dashboards, you can prove the output of your robotic fleets to prove to your customers a level of robotic ROI, or set up visualizations to guarantee you’re always hitting KPIs listed in your customer contracts. This not only enhances customer satisfaction but also provides invaluable data for internal teams. By analyzing performance metrics, engineering teams can identify product areas for improvement, while Customer Support teams can build incident response tracking dashboards to ensure customers are receiving the highest level of product satisfaction.
Leverage historical data in Formant Analytics
Review historical data in Formant Analytics to dive deeply into day-to-day metrics and further understand where robot performance can be optimized. Teams can create visualizations to optimize internally and share with stakeholders that demonstrate value such as week over week performance or number of tasks completed per day.
Successful robot operations takes more than just deploying robots; you need a reliable cloud robotics platform that helps you continuously monitor and optimize robots for peak performance. Formant’s workflows simplify complex robot operations for companies. By handling infrastructure and providing actionable insights, Formant empowers you to focus on innovation. To learn how you can unlock your robot fleet’s full potential with Formant, request a demo today.
