Incident management

Remotely access event data and diagnostics to investigate and resolve issues immediately

Reduce costs and increase productivity of the team

Robots, especially autonomous robots, encounter issues that require immediate attention. Hardware failures, physical obstacles, and data anomalies are just a few of the challenges you might face. Speed of resolution is dependent entirely on receiving actionable information quickly. Being alerted that something has, or will soon, occur and triaging the issue remotely to determine the most effective course of action is vital.

Right data, right time, right action

Formant’s robot data and operations platform ensures the right person gets the right information at the right time. Tailor alerts and event-based workflows that trigger automated actions or remotely collaborate to quickly diagnose an issue and reduce the number of in-field visits required. Whether it is reacting to a problem or responding to possible service degradation, having immediate access to the event, in the context of the surrounding data, improves time to resolution.
Monitor live and historical media and telemetry data collected from the fleet.
Perform root cause analysis into robot problems and support tickets.
Trigger diagnostics, enable debug modes, and pull additional data remotely.
Collaborate with product management & engineering teammates.
Verify and document field service activities and resolutions.
Increase the number of devices that can be supported without scaling the team

Explore our robot data and ops platform

Superior observability, operations, and analytics of heterogeneous fleets, at scale
© 2021 Formant • 1999 Bryant St · San Francisco, CA 94110
Canvas and Formant Case Study Image
How a construction company, Canvas, combined machine and human insights to create better outcomes.