Customer management

Expose insights to enhance and deepen your customers’ experience

Portal to performance

As your investment in robotic resources grows, it becomes increasingly important to expose performance and business metrics to customers and stakeholders. These business insights highlight the impact of robots in business and build the case for additional investment and growth. Transforming data into business insights and exposing them to customers and stakeholders will enrich and deepen existing relationships and open doors to new opportunities.

Expose critical information and insights directly to your customers

Formant’s customer-facing portal provides a single pane of glass for your customers and stakeholders to monitor and track the efficiency, safety, and performance of their robots. In addition to providing real-time monitoring, the portal offers end-users visibility into overall performance and efficiency trends and alerts them if any critical items or performance degradations occur. This degree of transparency and connectivity allows providers to clearly and easily demonstrate real value to both existing and prospective customers.
Branded portal that provides your customers and stakeholders with a real-time view of their fleet and performance metrics.
Use data collected to create & sell new insights for customers.
Enhance the customer experience with “white glove” remote support.
Use notifications to preemptively avoid negative customer experiences.
Upsell customers on full control, monitoring, and analytics capabilities.
Keep on top of improper (or non-existent) usage of deployed devices.

Explore our robot data and ops platform

Superior observability, operations, and analytics of heterogeneous fleets, at scale
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Canvas and Formant Case Study Image
How a construction company, Canvas, combined machine and human insights to create better outcomes.