Stop Robot Downtime
from Derailing Operations
Resolve robot issues in minutes, not hours
with Formant's Incident Management solution.
Maximize Your Robot Fleet’s Productivity with Intelligent Incident Management
Reduce Resolution Time by 75%
Access instant context for every alarm—including location data, video feeds, and telemetry from AMRs, AGVs, and picking robots—transforming hours of troubleshooting into minutes of targeted action
Increase Robot Utilization by 30%
Our prioritized issue management system ensures critical problems with autonomous forklifts and sortation systems get addressed first, minimizing operational disruption
Prevent Recurring Issues
Identify incident patterns in high-density ASRS zones or during peak throughput periods to address root causes, not just symptoms
Trusted by Industry Leaders
“Formant reduced our robot downtime by 42% almost immediately. The contextual diagnostics feature alone saved our team hundreds of hours in root cause analysis.” — Automation Manager, Global Logistics Provider
How It Works
Connect Your Fleet:
Our platform unifies data and control across heterogeneous robotic systems—from shuttle systems to sortation robots—integrating with your WMS and ERP into a single interface
Configure Alerts:
Set up customized alarm parameters and prioritization rules based on fulfillment SLAs, picking accuracy thresholds, and cross-docking requirements
Resolve Issues Faster:
When a “Device Stopped” alarm triggers for an AMR in your outbound staging area, receive complete contextual information for rapid troubleshooting
Optimize Continuously:
Use trend analysis insights to progressively improve your material handling system reliability and performance across your entire fulfillment network
The Complete Incident Management Solution
for Autonomous Robot Fleets
Unified Fleet View
Monitor and manage AMRs, AGVs, picking robots, and autonomous forklifts from multiple vendors in one cohesive interface, eliminating the need to switch between WMS, TMS, and vendor-specific systems
Prioritized Issue Management
Focus on what matters most with dynamic priorities that consider fulfillment SLAs, throughput impact, and business criticality during peak seasons
Contextual Diagnostics
Access instant context for each alarm including warehouse location data, LIDAR readings, motor torque metrics, and real-time video feeds, reducing root-cause analysis time from hours to minutes
Trend Analysis Engine
Identify recurring issues in high-traffic aisle intersections or dense storage zones with sophisticated pattern recognition algorithms
Device & Alarm Muting
Temporarily disable notifications during planned maintenance or conveyor system integration without affecting SLA metrics
Similar Incident Reference
View similar past incidents and their successful resolutions to accelerate troubleshooting for common scenarios like pick-path obstructions or pallet handling anomalies
BP
With the Formant platform, our employees can work together with the robots to collect and analyze sensor data, gaining real-time context of the facility.
Robotics Technology Lead, BP
Mastering Robot Deployments
Learn more about robotics adoption in the Supply Chain and Logistics industry, common challenges, best practices, and Formant’s Incident Management solution that maximizes productivity and minimizes disruption.
